department & staff Directory
Accounting Department
Physical Address:
Canyon Lake POA Office
31512 Railroad Canyon Road
Canyon Lake, CA 92587
Phone:
951-244-6841 option 2
Hours:
Monday - Friday
8 a.m. to 5 p.m.
Closed Saturday & Sunday
Responsibilities:
Accounting is responsible for managing the Canyon Lake POA's financial operations in accordance with fiscal and accounting policies. Primary responsibilities include:
- Billing of member assessments and applying payments received
- Recording of amenity revenues (restaurants, golf course, slip rentals, horse board)
- Following Collection Policy related to delinquent accounts
- Ensuring all invoices are paid by the Canyon Lake POA and have proper approvals
- Timely reporting of monthly and annual financial statements
Staff | |||
---|---|---|---|
Service | Department/Staff | Phone | |
Controller | Susan Dawood | Email Susan Dawood | 951-244-6841 x231 |
Accounts Receivable (Member Balances) | Member Services | Email Member Services | 951-244-6841 x310 |
Account Collections & Payment Plans | Sabrina Urianza | Email Sabrina Urianza | 951-244-6841 x236 |
Escrow | Sabrina Urianza | Email Sabrian Urianza | 951-244-6841 x236 |
Accounts Payable | Javier Castaneda | Email Javier Castaneda | 951-244-6841 x237 |
Community Patrol Citation Invoices | Mary McFadden | Email Mary McFadden | 951-244-6841 x220 |
Planning & Compliance Violation Invoices | Planning & Compliance | 951-244-6841 x320 |
Activities Department
Physical Address:
Canyon Lake POA Office
31512 Railroad Canyon Road
Canyon Lake, CA 92587
Phone:
951-244-6841 x610
Email:
Activities Department
Hours:
Monday - Friday
8 a.m. to 5 p.m.
Closed Saturday & Sunday
Responsibilities:
Activities manages many of the Canyon Lake POA's facilities along with recreational activities and the use of the Canyon Lake POA facilities and amenities.
Recreational Programming:
Activities coordinates a variety of recreation programming for the membership including:
- Aquatic programming
- Classes
- Community events
- Senior and youth activities
- Special events such as Fiesta Day and the 4th of July Fireworks Show
Staff | |||
---|---|---|---|
Name | Title | Phone | |
Carrie Pratt | Senior Activities Manager | Email Carrie Pratt | 951-244-6841 x619 |
Raven Marcrum | Activities Generalist | Email Raven Marcrum | 951-244-6841 x612 |
Jose Montano | Pool Manager | Email Jose Montano | 951-244-6841 x618 |
Canyon Lake Golf & Country Club
Physical Address:
32001 Railroad Canyon Road
Canyon Lake, CA 92587
Phone:
951-246-1773
Canyon Lake Golf Shop
Physical Address:
32001 Railroad Canyon Road
Canyon Lake, CA 92587
Mailing Address:
32001 Railroad Canyon Road
Canyon Lake, CA 92587
Phone:
951-246-1782
Hours:
Daily from 6 a.m. to 6 p.m.
Staff | |||
---|---|---|---|
Name | Title | Phone | |
Pat Kemball | Golf Pro | Email Pat Kemball | 951-246-1782 |
Country Club Bar & Grill
Physical Address:
32001 Railroad Canyon Road
Canyon Lake, CA 92587
Phone:
951-246-1773
Hours:
Monday through Thursday - 6 a.m. to 8 p.m.
Friday - 6 a.m. to 10 p.m.
Saturday & Sunday - 6 a.m. to 8 p.m.
Staff | |||
---|---|---|---|
Name | Title | Phone | |
Country Club Bar & Grill Manager | Email Manager | 951-246-1783 |
Community Patrol
Physical Address:
23066 Canyon Lake Drive
Canyon Lake, CA 92587
Phone:
951-246-2721
Responsibilities:
The Canyon Lake POA provides community patrol services for the community of Canyon Lake, their responsibilities include: Community Patrol and Marine Patrol Gate Access Control Enforcement of Rules & Regulations
When To Call Community Patrol:
Community Patrol can assist with the following non-emergency incidents:
- Barking or Loose Dogs
- Golf Carts Violating Rules and Regulations
- Illegal Fishing
- Loud Noise Complaints
- Motorcycle Riding In Community
- Parking Violations
- Speeding Traffic Vehicles
- Suspicious Vehicle/Person(s)
- Traffic Sign Violations
- Vandalism To Association Property
- Vehicle Accidents
Call 9-1-1 For Emergencies
For emergency situations, always call 9-1-1 for help. In any emergency police, fire or medical situation call 9-1-1 to report a crime, fire, heart attack, serious injury or any incident requiring an immediate response.
Staff | |||
---|---|---|---|
Name | Title | Phone | |
Community Patrol, Dispatch | 951-244-6841 x410 | ||
Vanessa Johnson | Community Patrol Chief | Email Vanessa Johnson | 951-244-6841 x419 |
Corporate Department
Physical Address:
Canyon Lake POA Office
31512 Railroad Canyon Road
Canyon Lake, CA 92587
Phone:
951-244-6841 x210
Email:
Email Corporate Department
Hours:
Monday - Friday
8 a.m. to 5 p.m.
Closed Saturday & Sunday
Services:
Corporate's services include maintaining records, disseminating information on the activities of the Canyon Lake POA; promoting adherence to the Canyon Lake POA's governing documents, and providing other administrative and management support to the membership.
Staff | |||
---|---|---|---|
Name | Title | Phone | |
Eric Kazakoff, CAMEx® CCAM-LS® CMCA® | General Manager | Email Eric Kazakoff | 951-244-6841 x210 |
Lynn Jensen, CCAM® | Assistant General Manager | Email Lynn Jensen | 951-244-6841 x215 |
Harmony McNaughton, CCAM-LS® |
Public Information Officer & Clerk of the Board |
Email Harmony McNaughton | 951-244-6841 x212 |
Andrea Moreno | Corporate Administrator | Email Andrea Moreno | 951-244-6841 x213 |
Tiffany Cribbs, CCAM® | Communications Manager | Email Tiffany Cribbs | 951-244-6841 x217 |
David Cardoza | Digital Media & Marketing Specialist | Email David Cardoza | 951-244-6841 x214 |
Mariah Macias | Communications Generalist | Email Mariah Macias | 951-244-6841 x223 |
Hearing Services
Physical Address:
31512 Railroad Canyon Road
Canyon Lake POA Office
Canyon Lake, CA 92587
Phone:
951-244-6841 x213
Hours:
Monday - Friday
8 a.m. to 5 p.m.
Closed Saturday & Sunday
Forms :
Appeals Request
Staff | |||
---|---|---|---|
Name | Title | Phone | |
Andrea Moreno, | Corporate Administrator | Email Andrea Moreno | 951-244-6841 x220 |
Human Resources
Physical Address:
Canyon Lake POA Office
31512 Railroad Canyon Road
Canyon Lake, CA 92587
Phone:
951-244-6841 x218
Fax:
951-246-1770
Hours:
Monday - Friday
8 a.m. to 5 p.m.
Closed Saturday & Sunday
Responsibilities:
Human Resources is responsible for administering employee policies, procedures, and practices. This department provides vision and leadership to promote an environment that values excellence, diversity, creativity, and productivity at all levels of the organization.
Policies:
Human Resources ensures that all personnel policies adopted by the Canyon Lake POA's Board of Directors are carried out in a reasonable and consistent manner, and to provide for the Canyon Lake POA's compliance with state and federal statutes involving personnel management.
Staff | |||
---|---|---|---|
Name | Title | Phone | |
Harden, Lisa | Human Resources Manager | Email Lisa Harden | 951-244-6841 x218 |
Lighthouse Restaurant & Bar
Physical Address:
Canyon Lake Lodge
22200 Canyon Club Drive
Canyon Lake, CA 92587
Phone: 951.246.2720
Mailing Address:
Canyon Lake, CA 92587
The Lighthouse Restaurant & Bar is located inside the Lodge in Canyon Lake. It offers breathtaking views of the lake, a casual menu, and quality service seven days a week.
Hours:
Monday & Tuesday: Closed
Wednesday & Thursday: 4 p.m. to 8 p.m.
Friday: 4 p.m. to 9 p.m.
Saturday: 12 p.m. to 9 p.m.
Sunday: 11 a.m. to 8 p.m.
Staff | |||
---|---|---|---|
Name | Title | Phone | |
Laura Flores | Canyon Lake Lodge Manager | Email Laura Flores | 951-244-6841 x723 |
Marine Patrol
Physical Address:
Holiday Harbor
22180 Village Way Drive
Canyon Lake, CA 92587
Phone:
951-246-3473
Hours:
March - October
6 a.m. - 9 p.m.
November - February
8 a.m. - 6 p.m.
Lake Updates:
Lake Hotline Phone: 951-244-6841 x700
Staff | |||
---|---|---|---|
Name | Title | Phone | |
Don Motteler | Marine Patrol Captain | Email Don Motteler | 951-244-6841 x415 |
Member Services Department
Physical Address:
Canyon Lake POA Office
31512 Railroad Canyon Road
Canyon Lake, CA 92587
Phone:
951-244-6841 x310
Email:
Email Member Services
Office Hours:
Monday - Friday
8 a.m. to 5 p.m.
Saturday
8:30 a.m. - 2 p.m.
Responsibilities:
Member Services is responsible for assisting the membership with general information such as:
- Golf memberships
- Guest passes
- Issuing vehicle and boat decals
- Obtaining Canyon Lake POA ID cards
- Processing payments
Staff | |||
---|---|---|---|
Name | Title | Phone | |
Amanda Moore, CCAM® | Member Services Senior Manager | Email Amanda Moore | 951-244-6841 x318 |
Mary McFadden, CCAM® | Member Services Supervisor | Email Mary McFadden | 951-244-6841 x319 |
Operations Department
Physical Address:
Canyon Lake POA Operations Building
29081 Longhorn Drive
Canyon Lake, CA 92587
Mailing Address:
29081 Longhorn Drive
Canyon Lake, CA 92587
Phone:
951-244-6841 x510
Hours:
Monday - Friday
7 a.m. to 4 p.m.
Closed Saturday & Sunday
The Operations Department manages the Canyon Lake POA's day-to-day functions and overall repair and maintenance of facilities, amenities, common areas, streets and public works. The Operations department strives to keep the aesthetics of the community appealing to residents and guests alike. It's not uncommon to see the Operations staff out and about making enhancements to improve the community.
Staff | |||
---|---|---|---|
Name | Title | Phone | |
Steve Schneider, CCAM® | Director of Operations | Email Steve Schneider | 951-244-6841 x500 |
Cindy Marana | Operations Manager | Email Cindy Marana | 951-244-6841 x513 |
Marco Luna | Field Superintendent | Email Marco Luna | 951-244-6841 x518 |
Donna O'Brien | Compliance Analyst | Email Donna O'Brien | 951-244-6841 x512 |
Courtney Hammond | Administrative Assistant | Email Courtney Hammond | 951-244-6841 x515 |
Emily Hardesty | Operations Specialist | Email Emily Hardesty | 951-244-6841 x521 |
Planning & Compliance Department
Physical Address:
Canyon Lake POA Office
31512 Railroad Canyon Road
Canyon Lake, CA 92587
Mailing Address:
29081 Longhorn Drive
Canyon Lake, CA 92587
Phone:
951-244-6841 x320
Hours:
Monday - Friday
8 a.m. to 4 p.m.
Closed Saturday & Sunday
Responsibilities
This department oversees the enforcement of the Covenants, Conditions & Restrictions (CC&R) and Rules & Regulations which define to all homeowners the Covenants, Conditions, and Restrictions to home ownership within a common interest development. Daily responsibilities include:
- Architectural Review
- CC&R Enforcement
- Improvements
- New Construction
- Permits
- Weed Abatement
Staff | |||
---|---|---|---|
Name | Title | Phone | |
Cheryl Mitchell | Senior Planning & Compliance Manager | Email Cheryl Mitchell | 951-244-6841 x321 |
Natalie Torres | Planning & Compliance Specialist | Email Natalie Torres | 951-244-6841 x324 |
Katie Trask | Planning & Compliance Hearing Administrator/Escrow Coordinator | Email Katie Trask | 951-244-6841 x326 |
Dorothy Martinez | Planning & Compliance Generalist | Email Dorothy Martinez | 951-244-6841 x325 |
Shelly Conti | Planning & Compliance Inspector | Email Shelly Conti | 951-244-6841 x327 |
Erik Solis | Planning & Compliance Inspector | Email Eric Solis | 951-244-6841 x322 |
Noah Wolford | Planning & Compliance Inspector | Email Noah Wolford | 951-244-6841 x320 |
Tennis Courts
Physical Address:
22210 Canyon Lake Drive N.
Canyon Lake, CA 92587
Phone:
951.244.6841 x610
Hours:
6 a.m. - 10 p.m.
Staff | |||
---|---|---|---|
Name | Title | Phone | |
Bobby Kielty | Tennis Pro | Email Bobby Keilty | 951.760.1813 |